Setting up your defenses with OneVPN might be trickier than it first seems. The main roadblock is the fact that OneVPN lacks a fully functioning client, thus users are forced to get things going manually. This is a serious setback for soft-core VPN users who just got into the business, but lack the proper tech know-how to fully exploit their possibilities. Luckily the website has a large archive of helpful materials, like separate setup guides for each device type, and videos about a proper installation. OneVPN is well aware of the discouraging effect of tinkering with your VPN, and they are working on developing their own software.
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The beta client is currently available for Windows, and it can be downloaded from the homepage. But keep in mind that beta means unrefined: we tested the Windows client and although it answered its purpose, the navigation felt a bit stiff. There is also a slight delay on registering your intent on connecting or disconnecting, and multi-clicking may lead to resuming the session instead of ending it. The client menu is basic but you can access both the protocol selection menu and the location list from one place, which is convenient for novices.
OneVPN sports several extra features that make your protected browsing even more satisfying. For example, you are able to protect yourself from being exposed thanks to the kill switch function, which automatically shuts down the internet connection the moment your VPN stops working. SSL protection is another feature that you need if you wish to secure your web browsing sessions. They also present built-in services like an ad-blocker and a NAT firewall, which shields you from harmful attacks. Speaking of malicious threats, OpenVPN also protects users from malware. Not to mention this service allows easy access to any kind of web content, thanks to its Web TV.
Despite its relative fresh presence on the market, OneVPN managed to round up a considerate amount of server locations. They set their foot in North and South America, Europe, Australia and they also have servers in Singapore, Turkey and Hong Kong. They lack some of the more exquisite locations like the Middle East or South Africa, but the current lineup offers the required versatility for a solid service. We also wish to add that the company continuously updates its gallery of server locations, not only by tapping into new countries, but also by plugging in new servers in existing places.
From the currently available 19 countries we picked Italy, the U.S. and Hong Kong as our subjects for a speed test. Italy is a major European city, the U.S is a given, while Hong Kong is the base of operation for OneVPN, so we were curious how well they fare on home ground. At the end of our testing, we were pleased with the service speed. For such a fresh company, OpenVPN is capable of maintaining quite a good pace. We used the PPTP protocol, since it’s the fastest solution. Italy ended up as the best location for us, with the U.S. not far behind it. Hong Kong suffered some extra ping, but otherwise it still holds up.
OS, Device Support
The range of supported devices and operating systems is good, but the operation quality is far from satisfying. It’s true that OneVPN is compatible with a large variety of systems, but only through manual configuration. Most of the time you need to set things in your network menu, so the connection could start. Windows and Mac are exceptions to this, as they enjoy a beta client, even though it still has its problems. As for Linux Ubuntu, you are condemned to configure the VPN on your own. Luckily the safety net doesn’t stop with desktop computers, since you can protect your phone and TV as well. With the right amount of tinkering, your living room’s favorite gaming and streaming devices will unite under the banner of OneVPN as well. Beside Android TV, Boxee, PlayStation 3 consoles and Roku, there is a full tab of supported household boxes, like Chromebook, Freebox, Firewall, and even Raspberry Pi is among them.
The landscape is promising when it comes to smartphone support, or Android phone support, to be exact. OneVPN proudly displays a downloadable app for Android users, though you can’t get it through the Google Play Store. iPhone and iPad owners don’t enjoy this kind of pampering treatment, because the corresponding application is missing on their part. This means that the only option for them is to manually setup OneVPN using the AnyConnect iOS app by Cisco.
The company runs a fairly interesting business model. Like other VPN providers, they offer their services for a monthly price. Customers can also decide to opt longer, thus prolonging their commitment for 6 months or a whole year. The month-by-month subscription now costs only $7.95 per month, while the semi-annual plan charges you $4.99 per month, which is quite budget-friendly compared to the competition. And if you are ready for a 365-day deal, then it costs no more than $48 or $4 per month. But the most generous offer is yet to be unveiled: those who decide to become OneVPN member for a whole year, now book the service for not one, but four years. This is 48 months of protection, and for a killer price of just $1 per month! This is thanks to OneVPN’s promotion where you pay for a year’s worth of protection, and receive 3 extra years for free. Normally this lengthy commitment would cost you $381, the company made this plan available for one easy upfront payment of $48. There are some VPN providers that throw in a second year for free when you sign up for a year, but 4 years for the price of 1 year is a first-timer for us. This deal is further sweetened by the 7-day money-back guarantee.
OneVPN’s customer support is quick and effective. Customers can send a word of plea via email and live chat. The latter option is recommended though, as the company operates 24/7 live support whereupon a friendly operator comes to your aid in minutes, no matter the time you connect with them. In case you are willing to do some virtual legwork and dig up the information yourself, you’ll find an extensive help section on the website. Besides the informative FAQ, you also find step-by-step guides for managing the setup and protocols on your own, not to mention the library of video guides. Alternatively, the staff can be reached on social media sites as well, where they post news and interesting articles regularly.
OneVPN was one interesting ride for us. For one, they lack stable client support for all their devices. Being able to manually configure the service on numerous platforms is only attractive for the battle-hardened privacy veterans, while novices can only rely on the streamlined Windows or Android client. Which is a shame, as OpenVPN packs a few quite favorable features, such as the kill switch, the ad blocker and the malware protection. They are constantly expanding their service network with new locations, and the pricing is more than welcoming. At the moment, OneVPN is still behind the expectations set by industry giants. However, they are developing their offering rapidly, and the competent customer support is ready for troubleshooting 24/7. We believe that in the near future, OneVPN will overcome its problems, and become a truly commendable VPN.
- Responsive customer support
- Awesome prices
- Ad-blocking and malware protection
- Manual configuration or beta client
Best VPN Services of 2020
|Editor's Choice 2020|