Visit OneVPN7-Day Money Back Guarantee
Free Trial Coupons| Editor's Rating | |
|---|---|
| Overall | |
| Features | |
| Price | |
| Customer Service | |
Features
Setting up your defenses with OneVPN might be trickier than it first seems. The main roadblock is the fact that OneVPN lacks a fully functioning client, thus users are forced to get things going manually. This is a serious setback for soft-core VPN users who just got into the business, but lack the proper tech know-how to fully exploit their possibilities. Luckily the website has a large archive of helpful materials, like separate setup guides for each device type, and videos about a proper installation. OneVPN is well aware of the discouraging effect of tinkering with your VPN, and they are working on developing their own software.
Best VPN Services of 2020
| Rank | Provider | Info | Visit |
1 | Editor's Choice 2020  |
| |
2 |   |
| |
3 |  |
|
Beta Client
The beta client is currently available for Windows, and it can be downloaded from the homepage. But keep in mind that beta means unrefined: we tested the Windows client and although it answered its purpose, the navigation felt a bit stiff. There is also a slight delay on registering your intent on connecting or disconnecting, and multi-clicking may lead to resuming the session instead of ending it. The client menu is basic but you can access both the protocol selection menu and the location list from one place, which is convenient for novices.
Extra Features
OneVPN sports several extra features that make your protected browsing even more satisfying. For example, you are able to protect yourself from being exposed thanks to the kill switch function, which automatically shuts down the internet connection the moment your VPN stops working. SSL protection is another feature that you need if you wish to secure your web browsing sessions. They also present built-in services like an ad-blocker and a NAT firewall, which shields you from harmful attacks. Speaking of malicious threats, OpenVPN also protects users from malware. Not to mention this service allows easy access to any kind of web content, thanks to its Web TV.
CyberGhost’s pricing is very attractive and the unusual three-year subscription option only makes everything a whole lot better. It represents a 75% discount compared to single monthly purchases, which translates to only $2.75 per month.
VPN Network
Despite its relative fresh presence on the market, OneVPN managed to round up a considerate amount of server locations. They set their foot in North and South America, Europe, Australia and they also have servers in Singapore, Turkey and Hong Kong. They lack some of the more exquisite locations like the Middle East or South Africa, but the current lineup offers the required versatility for a solid service. We also wish to add that the company continuously updates its gallery of server locations, not only by tapping into new countries, but also by plugging in new servers in existing places.
From the currently available 19 countries we picked Italy, the U.S. and Hong Kong as our subjects for a speed test. Italy is a major European city, the U.S is a given, while Hong Kong is the base of operation for OneVPN, so we were curious how well they fare on home ground. At the end of our testing, we were pleased with the service speed. For such a fresh company, OpenVPN is capable of maintaining quite a good pace. We used the PPTP protocol, since it’s the fastest solution. Italy ended up as the best location for us, with the U.S. not far behind it. Hong Kong suffered some extra ping, but otherwise it still holds up.
Italy Speed Test Results
Hong Kong Speed Test Results
USA Speed Test Results
Privacy Protection
OneVPN promises full respect of your online privacy, as they refuse to monitor your activity or log anything about it. They also claim in their suspiciously short privacy policy section that they store your billing information, but only for refund purposes. It’s hard to figure out the extent of OneVPN’s no log policy, as they don’t disclose the details, but we know for sure that VPN providers tend to keep other information as well, even if for analyzing server usage and bandwidth traffic. As for the actual line of defense, OneVPN uses 256-bit encryption, and has a wide palette of protocol types. For speedy browsing and streaming you can use PPTP , while OpenVPN leans towards tighter security, at the expense connection speed. Being able to freely choose between protocol types is a definite plus, even if it requires manual steps.
OS, Device Support
The range of supported devices and operating systems is good, but the operation quality is far from satisfying. It’s true that OneVPN is compatible with a large variety of systems, but only through manual configuration. Most of the time you need to set things in your network menu, so the connection could start. Windows and Mac are exceptions to this, as they enjoy a beta client, even though it still has its problems. As for Linux Ubuntu, you are condemned to configure the VPN on your own. Luckily the safety net doesn’t stop with desktop computers, since you can protect your phone and TV as well. With the right amount of tinkering, your living room’s favorite gaming and streaming devices will unite under the banner of OneVPN as well. Beside Android TV, Boxee, PlayStation 3 consoles and Roku, there is a full tab of supported household boxes, like Chromebook, Freebox, Firewall, and even Raspberry Pi is among them.
The landscape is promising when it comes to smartphone support, or Android phone support, to be exact. OneVPN proudly displays a downloadable app for Android users, though you can’t get it through the Google Play Store. iPhone and iPad owners don’t enjoy this kind of pampering treatment, because the corresponding application is missing on their part. This means that the only option for them is to manually setup OneVPN using the AnyConnect iOS app by Cisco.
The Main Interface for iPhone Client
Connecting to OneVPN iPhone Client
Pricing
The company runs a fairly interesting business model. Like other VPN providers, they offer their services for a monthly price. Customers can also decide to opt longer, thus prolonging their commitment for 6 months or a whole year. The month-by-month subscription now costs only $7.95 per month, while the semi-annual plan charges you $4.99 per month, which is quite budget-friendly compared to the competition. And if you are ready for a 365-day deal, then it costs no more than $48 or $4 per month. But the most generous offer is yet to be unveiled: those who decide to become OneVPN member for a whole year, now book the service for not one, but four years. This is 48 months of protection, and for a killer price of just $1 per month! This is thanks to OneVPN’s promotion where you pay for a year’s worth of protection, and receive 3 extra years for free. Normally this lengthy commitment would cost you $381, the company made this plan available for one easy upfront payment of $48. There are some VPN providers that throw in a second year for free when you sign up for a year, but 4 years for the price of 1 year is a first-timer for us. This deal is further sweetened by the 7-day money-back guarantee.
Customer Service
OneVPN’s customer support is quick and effective. Customers can send a word of plea via email and live chat. The latter option is recommended though, as the company operates 24/7 live support whereupon a friendly operator comes to your aid in minutes, no matter the time you connect with them. In case you are willing to do some virtual legwork and dig up the information yourself, you’ll find an extensive help section on the website. Besides the informative FAQ, you also find step-by-step guides for managing the setup and protocols on your own, not to mention the library of video guides. Alternatively, the staff can be reached on social media sites as well, where they post news and interesting articles regularly.
Bottom Line
OneVPN was one interesting ride for us. For one, they lack stable client support for all their devices. Being able to manually configure the service on numerous platforms is only attractive for the battle-hardened privacy veterans, while novices can only rely on the streamlined Windows or Android client. Which is a shame, as OpenVPN packs a few quite favorable features, such as the kill switch, the ad blocker and the malware protection. They are constantly expanding their service network with new locations, and the pricing is more than welcoming. At the moment, OneVPN is still behind the expectations set by industry giants. However, they are developing their offering rapidly, and the competent customer support is ready for troubleshooting 24/7. We believe that in the near future, OneVPN will overcome its problems, and become a truly commendable VPN.
Positives
- Responsive customer support
- Awesome prices
- Ad-blocking and malware protection
Negatives
- Manual configuration or beta client
- Cryptic privacy policy
Best VPN Services of 2020
| Rank | Provider | Info | Visit |
1 | Editor's Choice 2020 |
| |
2 | |
| |
3 | |
|
Martin says
when they launched onevpn in 2016, everything was awesome and it continued till august/ september of 2017,, specially customer support was great, but dont know what happened for last 6/7 months,. service is completely unusable, servers are not connecting,
it looks like they sold lifetime plans for $29 in 2016-17, provided very good service initially and then quit,, even i noticed that their website was also down for several days at different times.
you might find any chat representative online but he will only say ‘everything is fine’.
Wilson says
very poor service, most of the VPN servers are always down. OneVPN’s support is always offline as you can see on their website. and no reply on emails so cant get any help. and on the support page in knowledge-base section, which ever link you click, it returns in “404 not found”..
fake claims of 24/7 support as supprt is not available for even a single minute,, you cant even ask for a refund after purchase as there is no way to contact them,, Please stay away from them
julia says
All good
Jay Littlefeather says
Been trying many VPN’s and have to say the ONEVPN is highly recommended. Great response from help and lots of options countries to sign into. I am happy with ONE VPN.
thom says
I contacted the service desk because I continued to get “unable to connect to server” status when using a Windows 10 workstation. Jeff, the customer service rep who responded to my chat request immediately presented an alternative I had not previously encountered. Downloading, installing, and using the recommended alternative app was simple. I entered the URL Jeff provided, logged in, and connected to the VPN server. Now, with problems resolved, any apprehension I had about a new capability with a new service provider was gone. Great customer service!
Michael Ernst says
Customer service was great. Without Jeff’s help I would of probable thrown my hands up and just quit the installation process. Thanks Jeff!
Dave says
They have wonderful costumer service (thanks to Derek who answered all my questions carefully). VPN is fast and stable. It is also very cheap. I truly recommand OneVPN!
Craig says
I was having all sorts of issues setting this up on my Linux pc. I tried all solutions provided by support yesterday and none helped.
This morning I tried everything again…nothing worked and I got onto live chat where McKenzie provided the solution…he suggested using the Ubuntu pptp set up guide and it worked!!
I am a happy little Vegemite!!
Thanks again McKenzie!!
Ian Newcombe says
These guys are awesome!! Highly recommended!!
Luis says
OneVPN is a great product.
No problem and a fantastic support!
burg says
they just help me solve my connection using all they app. really top notch both customer and their service. glad to be a subscriber. please try they service. you will find diffrent than any other.
TJ says
Quick customer service, and was able to fix my issue. Keeps my info on the web private. Loving the server. Not the fastest, but really good.
Jordan says
Signed up for a lifetime subscription to OneVPN for only $29 and so far so good. Setup was a breeze, just downloaded the client, installed, and it was ready to go. I was even able to set it up on my Android phone within minutes. (By the way, they send two emails regarding your account: first is your login and password for the ‘Client Area’ webpage, and the second is your actual login and password for the OneVPN client. The second one was sent to spam for some reason, so if you don’t see it, check your spam folder)
Everything worked fine and the speeds were actually pretty fast for a VPN.
I had a minor issue with the billing/services being improperly set on my account. Instead of being set to a one-time payment, it was set to a monthly subscription of $29 after registration. I contacted the live chat service, and within a minute I was talking to a representative. I told him vaguely that I had an issue with my billing/services and he immediately responded back saying that he fixed it. I was astonished by his anticipation and how quickly he was able to fix my issue.
Conclusion: Everything works “right out of the box”, excellent customer service, great value, and great service overall with support for mobile and many other hardware.
Eric says
Really friendly, fast and competent Support. I like it!
With the cheap offer they have at the moment, it should be hard to beat.
cody says
their service is pretty fair but support was top-notch. still lack of feature like dns and webrtc protection on their beta app but i believe their gonna fix this in next update client. get a try their also offer free trial in their website.
Richard says
They’re tech support is amazing, truly professional. And their software is easy to use. Whomever joins will not regret it.
Richard says
Extremely impressed with their customer support, they’re so professional. Their program is easy to use definitely worth it. Whomever joins will not regret it.
ray says
onevpn was aweesome. they just fix my issue when my computer has problem using their standard app.the manager Amoiz and Mckenzie spend more thn hour fix my issue. really recommended this service for anyone. their support and help really amaze me. just give it a try. you never regret.
T says
Quick, efficient, no problems