We conducted tests on the Windows client, which unfortunately is the only OS that has the honor to have its own native Trust.Zone desktop client. Luckily it has proven to be a solid piece of software that behaves very well. It is incredibly easy to use (it is rightfully advertised as a “install & run software”) and establishes connections pretty fast. We did encounter a slight mishap during installation. Using Windows 7, changing the folder for the software to be installed in was problematic, as the section dedicated to this was obstructed by the window itself. A bit annoying, but it works.
Once the client is running, you can connect to a VPN with just one click. The best available connection for your area is pre-selected so you don’t have to go through the server list on a quest to discover the best connection option. Oddly enough, you do not connect with a common security protocol at first. For the Windows client, this would be OpenVPN and sadly, OpenVPN only. However, we were automatically assigned to HTTPS proxy, a less safe solution. This is interesting, as this fact – along with Windows being the most supported platform – tells us that general internet usage and browsing in particular are the activities that Trust.Zone encourages. And yes, you can trust them in these matters. As you will observe below, the networking capabilities of the company also point to this. Of course, you can still use the Windows client for more extended purposes, but with a bit less success, in our opinion.
The software also has some other leisurely functions. You can automatically start the client with your computer and also connect to the best available connection right off the bat. What we were even happier to see was the kill switch, which is still a rarity among providers. Having a fail-safe protection at your disposal is always useful – you will not be hurt by sudden internet of electricity outages.
Trust.Zone offers 69 servers across 23 countries. More popular destinations like the US, Australia, France and the UK, and Canada have multiple servers to connect to, as these are high in demand locations. One of Trust.Zone’s main advantages is that they support P2P and torrent. FTP based proxy is almost never seen with a VPN, while HTTP and HTTPS proxies are much more common. SSH, SCP and SFTP are also welcome; these are similarly rare additions. The types of connections and the uses of Trust.Zone’s VPN are thus a bit contradictory, as these suggest more than standard browsing. Nevertheless, it is good to see, and we welcome this variety.
In terms of speed values, we encountered average results. While the Netherlands produced dismal results on the HTTPS protocol, the rest were conducted on OpenVPN from Europe. We were glad to discover though that in India and South Africa – the otherwise notoriously unreliable long distance – OpenVPN fared quite well.
As far as commonly used security protocols go, Trust.Zone offers OpenVPN and L2TP. However, as mentioned before, OpenVPN is the only regular protocol available on the Windows client, while L2TP and OpenVPN are accessible on a mixed basis for the rest of devices. The company uses AES-256 encoding standards, which is top-notch security and good news for users.
For its log policy, we would like to quote the official website: “All public and private keys, account and VPN passwords are stored in encrypted format, using strong cryptographic algorithms.” This means that the company keeps information that can identify you as a user, to have some means of contact. As far as logging your VPN connections, Trust.Zone’s servers do not log any of them. Wording is strong here as Trust.Zone itself states that “All our VPN servers around the world ARE NOT storing any log files to keep your privacy safe. All the usage data is anonymous and not connected to your real, public IP address.” So essentially this does not disclose the possibility that there are other means the company tracks your bandwidth used, for example. In addition, the company also supports Warrant Canary, that can be easily consulted by visiting the website.
OS, Device Support
Device support is a curious case with Trust.Zone. As highlighted before, the company’s services are best meant for Windows users, and perhaps those who rather favor general internet usage and browsing. However, there are other machines too, that are capable of using Trust.Zone’s services. There is one big difference: none of them come with their software, unlike Windows. The other two OS supported are Mac OS X and Linux. Mobile devices are similarly welcome, though iOS and Android are the only ones available. And sadly, that’s it. While the Windows client is great, support for the other devices and operating systems is below average. Though there are no separate iOS and Android apps, users can still use their VPN via embedded phone system settings.
Pricing is a simple matter with Trust.Zone. On one hand, you have the free trial to behold, and then there are the paid packages, which differ only in duration. The former offers 57 locations, 1GB of data transfer, unlimited bandwidth and one device to connect with at a time for 3 days. For a free trial, this is fair.
The paid service offers more of course. You get access to all 69 locations, unlimited data transfer and bandwidth, 3 simultaneous connections and unlimited server switching. The one-month price is lower than most providers’ costs, at $6.99 per month. You save 30% on the 3-month price, resulting in $4.95 per month. And if you are interested in long-time investments, the annual package’s $2.99 per month price is the most advantageous, with 58% off. In light of some of the basic content that is missing from Trust.Zone’s services, these prices are also more or less fair. With every purchase, you also get a 10-day refund option.
Payment options include Visa, MasterCard, Discover, American Express, PayPal, Qiwi Wallet, WebMoney, bank transfer, Alipay and Bitcoin for those who want to go fully anonymous and pay even less, as the company allows an extra 10% discount for users who use the latter.
Customer service has its ups and downs. In one way, service is fast and the information given is pretty satisfactory. On the other hand, the methods through which you can do this are not all that numerous. There is a live chat option, but we rarely saw it online, despite during its opening hours of regular work time. E-mail based support and ticket submissions are the other two options, both which work very well. Trust.Zone is also active on social media neworks, with Twitter being the most prominent. Facebook and Google+ are also sites of the company that you can check out. The company’s knowledgebase is a bit hard to access. Furthermore, the website automatically detects the device you use and only offers information for that particular one. This is a bit of a disadvantage if you are planning to connect more than device – which you can do.
Trust.Zone is a mixed experience. They excel in some areas and lag behind the pack in others. It is admirable that few client software are this easy to use. With a simple setup, you will not even notice that it is there, but the rest of the device support however is not the best. Prices and the pricing structure are similarly comprehensible and fair, with a 3-day free trial to let you experience what the service is like. We were also not sure about the distribution of security protocols. However, P2P and torrent support is good news, and so is having 3 devices to connect with at the same time.
- Easy to Use
- Reasonable prices
- P2P support
- Three devices to use at the same time
- Speed issues
- Poor device support