tigerVPN’s Windows client uses an active Google Maps layout to help you connect to your desired location. Interestingly, these are not done by clicking on a button, but rather by moving a switch from one side of the connection window to the other. We would like to think this resembles running your claw across your prey, but we might be overtly symbolic about the tiger theme here. The client itself is thus easy to use, as all you have to do is zoom in on the globe, and select wherever you want to connect. Settings however, are less helpful.
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Only 256 bit Open VPN is available on the Windows client. Now this is fine and dandy, as it is the staple nowadays, but we would have appreciated a room for choice in this matter. You can also set your VPN up another way, via the open source OpenVPN GUI client. This is a much more simplified way of doing things, and there is a small hitch to it. tigerVPN has over 60 servers. However, the GUI client can only handle 50 configuration files at once. Thus if you copy all of them into the config folder of the client, only the first fifty will be usable. We suggest that if you choose this alternative, be selective about which locations do you intend to make contact with.
tigerVPN offers connections across 62 servers and 42 countries. Regardless of which duration you purchase your VPN for, you will always be able to access these. Speaking of which, you are also allowed an unlimited number of server switches, and you can conduct your internet activities with unlimited bandwidth. On the safety side of things, you are protected by a shared IP address, making tracking you as an individual user down a very hard process.
The company’s servers are 1000 Mpbs strong, and this shows in the speed tests. Even though we chose to do them on a high-security OpenVPN setting, connections were quite quick. Speed loss with distance also behaved better than average. We focused on more remote locations, at least compared to each other. Good results!
Japan Speed Test
Hungary Speed Test
France Speed Test
Argentina Speed Test
tigerVPN has a favorable log policy. The first to highlight is that the company purges all data once the transmission of an IP package is terminated. The only data they collect are your bandwidth usage and the duration of your VPN connection. Your log files are available to you, but not the company. Data retention is not practiced, and any domains or specific online activity remains unseen by both tigerVPN and outsiders, too.
In terms of protection and security protocols, 128 or 256 bit encrypted SSL keys are used. Your connections can be protected by PPTP, L2TP and OpenVPN. However, only the latter is up for selection in the Windows client, the other two are more relevant in terms of mobile and other devices. We also do not recommend using PPTP, as it is the least safe option.
OS, Device Support
tigerVPN offers a standard selection of device support, with some rarer choices added in. Operating systems available for VPN include Windows 8 and 7, but not Vista nor XP. Mac OSX is also good to go, but Linux is no supported.
Mobile devices include Android with a dedicated application and iOS (iPhone and iPad) with an application scheduled for the fall of 2015. Connections can be set up for Asus RTN 56 Wi-Fi routers, Boxee Box, Tomato and DD-WRT routers, too. Interestingly, the latter two cannot be found in the customer area’s setup guide helper. You can only view their OpenVPN guides in the product info and features section on the official website.
Pricing is very simple with tigerVPN. There is one package offered for a monthly or an annual duration. One month of VPN costs $9. However, if you choose to invest for a year, your price lowers to $7.5, saving 20% in the process. Both of these offer the same features: 62 servers in 42 countries, unlimited bandwidth and server switches, access to 3 security protocols, file sharing solutions and both run with the same log policy. By default, you can connect one device at a time. However, you can purchase additional ones in the following manner: $4 for one, $5 for two, $6 for three and $7 for four. These are monthly prices. Annual prices for extra connections thus range from $3.33 for one, to $5.83 for four.
Payment options include MasterCard, Visa, debit cards, PayPal and Bitcoin. it is worse news though that tigerVPN does not offer a free trial. They do however practice a 3-day refund policy. To quote the terms of service, you are eligible for a refund if: “you are not able to connect to our service at all, due to technical limitations, if you experience frequent disconnections or if tigerVPN’s nodes have an uptime of less than 95% per month”. Overall, we think prices are a bit high for the value they offer.
tigerVPN’s customer service is interesting from a number of perspectives. First, you have their live chat option to communicate; that is always welcome. Secondly, you can also send in a ticket, but only if you are a customer. And lastly you can contact them separately via their social networking presence on Facebook and Twitter. So selection is more or less acceptable, but we miss a separate e-mail address to write to. What is interesting about this is that support is not 24/7 online. They are only available for help during weekdays, at 8am-6 pm, according the GMT+2 time zone.
This, along with the fact that you really cannot contact them from too much angles limits the potential customer’s opportunities to find out specific information through the staff. Moreover, replies are dealt with within 24 hours maximum. In our case, replies were sent in a much shorter amount of time, a couple of hours. Still, with little space left for direct contact, you may find yourself using the knowledgebase of tigerVPN. You can find out more specific information here, and even get instructions on how to deal with error codes you might receive.
Overall, tigerVPN is a bit of a ride. Service has its ups and downs. On the one hand, you get great speeds and great stability. This is a very important factor, but if you remember the hare lost the race. We also like the mixture of the loose and serious atmosphere the tiger theme presents. The company’s log policy is also a better one. However, we were not so sure about advanced features and security solutions, or rather the lack of them. DNS leak protection and port forwarding would have been welcomed additions. Prices are a bit of a toothache, though. While the structure of it is simplified and costs can be displayed in various currencies, some advanced technical features are not included in tigerVPN’s service, lowering its value. Customer service is also a bit restrictive, and so is the Windows client’s options window.
- Good speeds
- Log policy
- Easy to use
- Lot of servers and locations
- High prices
- More connections at once cost money
- No Linux support
- No free trial