SpyOFF can be considered a simple VPN service as its features the main components we would expect from a fairly decent program. Although there are no over the top super exclusive features that you won’t find anywhere else, the company commits to providing a more generally-known and easy to use service. Considering this, they surely deliver as setup is easy and the Windows desktop app we tried runs without major bumps. That said, it could happen that all other features present in the client are blocked when you are connected to a certain server, and all you can do is disconnect from it.
Full Access for Free
This is probably the biggest point in favor of SpyOFF, and one that we congratulate the company for. Your 15-day free trial account will get you access to the entire service, unlimited bandwidth and data transfer included, therefore, there are no features blocked for paid subscriptions only and the entire server network is available from the start. This way you have more than enough time to figure your way around things and, by the time your free trial ends, If you decide to invest in this VPN at least you know what you’re buying.
Simple Interface and Useful Settings
After downloading the desktop client, we figured our way around SpyOff very easily through the simple and straightforward interface. We did find a minor annoyance upon installation; SpyOFF’s default language is German, but the truth is that, fortunately, there is an option to immediately change it to English.
Nevertheless, the desktop client’s settings feature some important aspects worth highlighting such as the protocol choice being totally up to you between the three main ones, and the fact that you can also choose if you want to launch the app automatically. Furthermore, you can choose what you want the app to do if your connection gets interrupted: nothing at all, retrying the connection and – most interestingly – activating the kill switch function.
SpyOFF’s VPN network is not the greatest we’ve ever seen, despite still having a considerable amount of servers worldwide. Featuring around 300 servers in 21 countries, you’ll have about 14,000 IP addresses to connect to. A nice little detail that this VPN provider holds is the fact that, while on the desktop app, when you’re searching for servers you can see that all of them tell you their respective ping, a useful feature that will save you time. You can also filter servers by “Ultra Secure”, “Balanced” and “Highspeed”.
We’ve run a couple of tests to assess the speed of their servers and found out that European servers feature decently acceptable speeds probably due to their proximity to SpyOFF’s headquarters and this reviewer's. The major downside we found though was the fact that overseas servers, such as U.S. and Australian ones (the ones we tested) have lousy speeds, way below acceptable standards, and ridiculously high pings. We understand that overseas servers are harder ones to obtain decent stable connections from, but still, their server network’s speed in general is very disappointing.
Australia Speed Test Results
USA Speed Test Results
Germany Speed Test Results
Switzerland Speed Test Results
Another issue we found by accident is the fact that some server information is inaccurate. In short, all servers we tried to connect to in Singapore, for example, ended up attributing us an American IP address and server, and the same happened for South Korean servers. Just out of curiosity we’ve run speed tests on this Singaporean/American server and on a server carrying an American flag, and results were similar.
OS, Device Support
Regarding device and operating system support the good news is that SpyOFF features extensive support with dedicated apps for Windows – 7, 8 and 10 – macOS, Android, iOS – iPad and iPhone – and Linux Ubuntu with the possibility of using multiple logins under the same account. Also, we salute the partnership with FlashRouters that lets you purchase a DD-WRT fully configurable router and extend your protection to an unlimited number of devices. This will only get you the router itself though, as a SpyOFF subscription is not included and must be acquired separately.
Regarding installation support, there are good text-only step-by-step short setup guides for all supported devices. Although images or videos would be a worthy addition on all setup guides other than routers as well, truth is the guides are simple and accurate and we didn’t really need them for our experience. Nevertheless it is important that we can count and rely on them if any issues arise. An interesting element that SpyOFF features is the existence of a “manual and optional expert settings” guide for those who want to set their protection more accurately in terms of the best protocol to choose from, among other useful tips and hints. This enhanced care is available for all operating systems supported, with the exception of Windows 10.
As we already covered, the free trial account will provide you 15 days of free full access to the complete service without any restrictions whatsoever. SpyOFF begins by offering three different subscription periods. The first one, called Starter, will give you the exact same access to all servers in 21 countries, full bandwidth and unlimited data transfer that you have in the free account with a cost of $11.23 per month billed monthly. Next, the Premium plan will cost you $7.86 per month and, once again, gives you full access with a 30% annual discounted price compared to monthly single payments since this one is billed yearly ($94.32 per year). Just like the latter, the Premium Plus is also billed yearly with a cost of $12.35 per month – something like $148.20 per year – offering two extra features power users will appreciate. It boasts 1GB of Usenet access and tips and tricks for fully exploiting the service, in addition to the same full access as the other packs.
Please note that all the aforementioned prices were converted by us to American dollars since SpyOFF only allows payments in euros. These payments can be done using credit cards, direct debit, PayPal and Bitcoin. Besides the last three not being shown as a payment method on the pricing page, they seem to be assured since they are listed in the terms of service.
SpyOFF is present and quite active on all major social media networks including Facebook and Twitter, although they seem to be deploying it more as an advertising tool rather than a method of answering user questions. Not to mention that everything is written in German only, and the same happens with the blog. Their FAQ is goodish although it lacks some more specific and detailed information (like questions relating the information present in the expert setup guide for instance) and the only way to directly contact SpyOFF’s staff is to fill out an e-mail form since live chat or 24/7 support are not an option.
It’s clear that this provider is taking its first steps into the world of VPNs as the website and overall service leave an unfinished impression. There are the server inaccuracies, the language barrier on both the site and apps, and other aspects that show that there is still quite a long road to be covered. This doesn’t mean you should discard this provider right away, though. All of the aforementioned shows that there’s room for improvement as quality and good intentions are there. Features like the useful kill switch, server filtering in the desktop app, the fact that these show you their ping right away and the expert guide setup are all aspects that work in favor of SpyOFF and that, if polished, can turn this into a first line VPN service.
- Kill switch
- Expert guide setup
- Full access for free
- FlashRouters partnership
- Server innacuracies
- Language barrier
- Limited customer support