Even though the company has its headquarters in Czechia, AVG secure VPN is offered in various languages and distinguishes itself by having 56 locations available in over 35 countries. Users will be satisfied to know that they can try the full software for free for seven days and although licenses are limited to annual contracts, the product can be tested for longer than the trial period since AVG has a refund policy of 30 days.
Whether on Windows, Mac, Android, or iOS, installing AVG Secure VPN is relatively fast and doesn’t require much effort. Users simply need to provide an email to access the software; no other information is required to activate the trial version. Those installing the app on mobile will have to provide billing information, even if they only want to use the trial version.
This trial version is available for a period of seven days and it gives full access to the software’s features with no bandwidth restriction. Those testing the program on smartphone will be reminded that the trial period is ending and can either cancel the subscription or buy an annual license.
AVG’s VPN software scores when it comes to interface design. Making good use of a minimal feature set, the program is intuitive to the point that a first-time user would have no problem figuring out how to use it. The main dashboard contains a button to either connect or disconnect the VPN and an option to pick the location. This location menu divides servers by continent and includes two additional tabs specially for P2P and streaming connections. Users only have a small number of options available for altering the software’s functionality and when it comes to VPN configuring, there are none. This is in line with the overall image that the software presents, even if it can be seen as a disappointment by some.
Easy to Connect
Using the VPN service is instinctive. It only takes a click on the main button once the desired location has been selected and the VPN is activated. This ease of use is AVG Secure VPN’s biggest asset, and yet is rather restrictive on the customization as a result. It uses OpenVPN and UDP protocols for Windows and IPSec for Mac, but users cannot choose which protocol they want to use. Streaming servers are also available and were successfully tested to view content only available in the U.S.
AVG Secure VPN has servers in 35 countries, ranging from commonly available locations like the U.S., UK, Canada, Australia, and Japan but also less typical places like South Africa and Russia. In total, the software provides 56 servers all around the world. That number may be a bit lower than other competitors on the market, however this can be easily forgiven as the software has servers specifically designated for P2P and streaming through its data center locations. This is one of the application’s strongest aspects.
AVG Secure VPN's Country List
AVG Secure VPN Spain Speed Test Results
AVG Secure VPN Canada Speed Test Results
AVG Secure VPN Japan Speed Test Results
Regarding connection speeds, AVG’s Secure VPN doesn’t really go beyond expectations. We did some speed tests using three different locations – Spain, Canada, and Japan – each within Europe. It was predictable that Spain would present better results than Canada and Japan, however they still represented a 35% speed drop when compared to no active VPN connection. Results naturally vary according to the distance from the VPN location and the physical location. Overall, these numbers are similar to those obtained using other VPNs and so don’t really distinguish AVG’s VPN service from the crowded market.
AVG claims that while using AVG Secure VPN, users’ activities will be fully encrypted and their privacy and real location will remain hidden. Individuals should have no worries regarding their online activity as the software uses three different protocols: OpenVPN and UDP for Windows, and IPSec for Mac. It also utilizes an AES 256-bit encryption, a bank-grade level of encryption for solid protection that comes alongside Open SSL and certificate authentication as well. Helpfully, AVG also explains how to confirm that the real location isn’t being displayed while using a VPN on its FAQ section.
OS, Device Support
Like most VPN services, AVG Secure VPN can be used across various devices. The paid version of the software allows users to protect up to five devices at the same time, while the application can be used on devices supporting Windows, Mac, Android, and iOS. When it comes to those on the Windows operating systems, it is officially available for Windows 7 Service Pack 1 or later, however people using older versions like Windows Vista or Windows XP can also use the software as AVG offers the option to download older setup files. Beware, though, that these older versions are not supported by AVG anymore and aren’t subject to any kind of updates.
For macOS, on the other hand, AVG Secure VPN can be installed on machines running Apple macOS 10.10.x Yosemite or newer. And when it comes to mobile, the app equivalent is available on devices that function with Android 4.0 or later and iOS 9.0 or later. In order to simplify the user’s experience, the program works the same way on all platforms and even its design remains the same.
With a range of products so wide, it would be easy for AVG to fail on delivering a good VPN solution across the board. It is very common for companies with such a wide reaching portfolio to release half-baked products for a quick cash grab. Yet the overall ease of use of this software makes it clear that it is a well-thought solution and that it was an obvious goal to make the application as simple as it could be while still retaining the most necessary options of a VPN program.
Much like the service it provides, AVG keeps its pricing simple. Plans can be bought from $6.11 per month, which begins with users using the free trial version. After this they will be notified of the trial’s end, and will need to purchase an annual subscription to continue using the VPN.
The trial version is available for seven days and includes the same features as the paid subscription. Still, if customers buy the program and then feel it doesn’t suit their needs, the company’s 30-day money-back guarantee will let them claim their money back – which is handled by contacting AVG and asking for the full refund of the amount paid.
AVG has three types of subscriptions: annual, biennial, and triennial. The longer the license lasts, the cheaper it becomes, with the $79.99 annual price being the baseline default. The 24-month license costs $149.99 – meaning $6.25 per month – while the 36-month plan costs $219.99. While this may seem like a large amount, this equates to a discount of 10% off the yearly price and a smaller monthly price of $6.11.
Any plan can be purchased by using Visa, Master Card, American Express, and Discover. Google Checkout is also available for customers purchasing through the Play Store.
In line with the top-quality service AVG provides through its software, the company has also invested in great customer service. Should customers have any kind concerns when installing the software, using the VPN, or even billing questions, then the customer support team has prepared a detailed section of FAQ on its website just for this.
Tutorials are also available for more practical issues like installing or uninstalling a product, how to activate it, and the like. On top of that, AVG’s customer service can be reached through numerous ways and can be contacted 24/7 via email, phone, and live chat, as well as through a forum or Facebook. Nevertheless, what really distinguishes AVG’s customer service is the fact it also provides remote desktop support, which allows for direct assistance through your desktop – particularly for those that aren’t so technically proficient .
AVG Secure VPN is certainly a positive experience: its simple interface means it is easy for anyone to use while the software lacks an extended panel of settings to avoid confusion, which it still makes up for by having a wide range of countries for users to connect to. The service does what it promises, protecting its customers when browsing online and the options for streaming and P2P sharing is appreciated.
When it comes to connection speeds, the VPN’s results are average and don’t really standout when compared to other solutions on the market. Some might be appalled by the fact that AVG keeps record of its users’ IP details when connecting and disconnecting the VPN as well as the amount of data transmitted. Despite this, the service is very efficient and its prices are fair, not to mention the product can be fully tested for a seven-day trial period. And yet, given the company's 30-day refund policy, customers can really delve into the software for longer to find out if its simplicity is suitable for them.
- Simple interface
- Easy to use
- Wide range of countries
- Specific locations for P2P and streaming
- Great customer support
- Average connection speeds
- Collects IP address when connecting